Frequently Asked Questions

Product

SUNJOY has been in business since 2001, establishing itself as a leading provider of high-quality outdoor structures like gazebos, sheds, carports, and pergolas in North America. With 24 years of experience, SUNJOY has established itself as a leader in the gazebo industry.

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We offer premium outdoor structures including gazebos, carports, and pergolas, designed to enhance your backyard, garden, or property with durable, weather-resistant materials and stylish designs.

Our products are built from durable materials such as powder-coated steel, aluminum, and cedar wood, chosen for their strength, weather resistance, and long-lasting performance. Many of our gazebos and pergolas feature hardtop steel or polycarbonate roofs, while our sheds and carports are constructed for year-round durability.

Most of our hardtop gazebos, carports, and sheds are designed for year-round use, with high snow-load capacity and wind-resistance ratings. Be sure to check each product page for detailed specifications and usage recommendations based on your local climate.

Consider the size of your patio or yard, the material (steel for durability or aluminum for lightweight options), and roof type (hardtop for better protection or soft top for flexibility) when selecting a gazebo from our gazebo collection.

Add ​​climbing plants​​ (ivy, roses), ​​string lights​​, or ​​mosquito netting​​. Furniture like benches or fire pits creates a cozy retreat.

A gazebo typically has a solid roof (either soft top or hardtop) and often includes netting or curtains, offering full shade and weather protection. A pergola, on the other hand, has an open or slatted roof that provides partial shade and is more decorative in design. At SunjoyShop.com, both gazebos and pergolas are available in various styles to fit your outdoor needs.

The main purpose of a pergola is to offer light shade, define outdoor areas, and add architectural interest. Whether freestanding or attached, pergolas from SUNJOY are perfect for enhancing backyards, decks, or poolside areas, allowing you to enjoy your space while staying cool and stylish.

Constructing a carport involves:

  • Selecting a suitable location with level ground
  • Anchoring the steel or aluminum frame
  • Assembling the roof panels
  • Securing the structure to the surface

SUNJOY offers easy-to-assemble carport kits with step-by-step instructions, pre-drilled parts, and all necessary hardware. Our carports are designed for both vehicle protection and versatility, and they can often double as shaded spaces for gatherings.

Warranty

The warranty does not cover damage due to extreme weather conditions.

Steel components in our outdoor furniture and accessories are coated with rust inhibiting paint to prevent rusting. However, due to the nature of steel, surface oxidation (rusting) will occur once these protective coatings are scratched. This is not considered a defect and will not covered by the warranty.

Kindly email our customer care team at helpme@sunjoyonline.eu with your name, email, contact number as well as a photo or screenshot of your receipt. Do include a photo of the damaged/defect item, if applicable.

You will receive a replacement of the product or its parts in their original style and color. If the original is unavailable or has been discontinued, a replacement of similar style or color may be sent to you.

Assembly

We publish all the manuals on the website on their respective product pages. When you click on the link for manual you'll see it open and then you have the chance to save it to your computer.

We recommend consulting with your locagoverning authority or checking your localmunicipal codes before assembly.

Other

Only one discount or promotion can be applied pre order.