Shipping policy

At SUNJOY UK, we are committed to delivering your order safely, quickly, and at the best value possible. This policy outlines our shipping options, processing times, delivery methods, and other important details you need to know before placing an order.

1. Processing Time

Order Confirmation & Processing:

Once your order is placed, you will receive an email confirmation. Orders are typically processed within 1–2 business days.

Peak Season & Holidays:

During high-demand periods such as seasonal sales or holidays, processing may take up to 3–4 business days.

2. Delivery Timeframes

We partner with trusted UK couriers to ensure reliable delivery. Estimated delivery times are as follows (after dispatch):

  • Destination: Mainland UK 
  • Standard Delivery Time: 3–7 business days        
  • Remote Areas (e.g., Scottish Highlands, Isle of Wight, Isle of Man) are not covered by delivery

Note: Delivery timeframes are estimates and may vary due to factors outside our control (e.g., weather, courier delays).

3. Shipping Costs

Free Standard Shipping on orders over £[100] (Mainland UK only).

Orders below the free shipping threshold will incur a charge based on weight, size, and delivery location.

Express Delivery fees will be calculated at checkout.

4. Oversized & Heavy Items

Certain products, such as gazebos, pergolas, and large outdoor furniture, may require special handling or pallet delivery.

Delivery will be kerbside unless otherwise stated.

The courier may contact you to arrange a convenient delivery time.

Please ensure someone is available to receive and sign for the delivery.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. If you haven’t received one, please email us at shop@sunjoygroup.com.

You can track your parcel directly on the courier’s website.

For pallet deliveries, tracking updates may be limited; the delivery partner will contact you to confirm arrangements.

6. Delivery Restrictions

Currently, we only ship to addresses within the United Kingdom.

We do not deliver to PO Boxes or BFPO addresses.

Some large items cannot be delivered to remote islands—please contact our customer service before ordering.

7. Failed Deliveries & Redelivery

If a delivery attempt is unsuccessful:

The courier will usually leave a card or send a notification for redelivery or collection.

Multiple failed delivery attempts may result in return-to-sender charges, which will be deducted from your refund.

8. Damaged or Missing Items

Please inspect your order upon delivery.

If items are damaged or missing, notify us within 48 hours by emailing shop@sunjoygroup.com with photos and your order number.

We will arrange a replacement, repair, or refund as per our Return & Refund Policy.

Contact Us

For any shipping-related questions, contact our Customer Care Team:

📧 Email: shop@sunjoygroup.com